MONEY-BACK GUARANTEE POLICY

Updated and Effective as of April 2025

This Money-Back Guarantee Policy represents how users can cancel a subscription, request a refund if they have purchased a subscription on the website, and have provided us with the proof described below. The Money-Back Guarantee Policy is incorporated into and is subject to the Terms of Use unless otherwise provided for therein.

1. HOW TO CANCEL YOUR SUBSCRIPTION

If you want to cancel your subscription, please visit the Cancel Subscription page and log in to your personal account using your payment email. In this case, you need to cancel the subscription yourself. You may send us a subscription cancellation request during a 24-hour term before the end of your trial or purchased subscription plan's duration. We will consider your request, after which you will receive instructions on canceling your subscription to avoid future charges.

2. WHAT TO DO TO HAVE A REFUND

To qualify for a refund, please follow these steps:

• a) Make a purchase directly on our website;
• b) Contact us via email within 30 days after your initial purchase and before the end of your subscription period;
• c) Provide us with evidence that you didn't receive any content;
• d) In addition to the refund request and clauses a–c, please send us a written application to support@zenithforge.pro containing the following information:
  • The email address related to your purchase;
  • Name and surname of the customer who purchased the services;
  • Payment method (PayPal, Card, etc.) used to perform the purchase;
  • Payment date;
  • Payment receipt or any payment confirmation;
  • A brief justification for the need for a refund.

PLEASE NOTE! Only fulfilling the requirements above allows you to receive a complete refund under the 100% Money-Back Guarantee Policy. For clarity, this 100% Money-Back Guarantee Policy does not apply to personal reasons (e.g., you dislike the product) or financial reasons (e.g., you did not expect charges, the trial would convert into a subscription, the subscription would automatically renew).

This Money-Back Guarantee Policy does not apply to App Store and Google Play purchases or subscription renewals. Refunds can only be requested during the subscription period. If the subscription period has expired before the refund request, we cannot provide a refund.

We will review your application and notify you (by email) whether your request is approved. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 30 days.

IMPORTANT STATEMENT

Generally, if you do not meet the conditions of our Money-Back Guarantee Policy set out above, the fees you have paid are non-refundable or non-exchangeable unless otherwise stated herein or as required by applicable law. Moreover, we may consider specific refund requests on a case-by-case basis and grant them at our sole discretion.

Note for EU residents:

If you are a consumer based in the EEA or Switzerland, when you purchase a single item of digital content (e.g., PDF, video), you expressly agree that such content is made available to you immediately. As a result, you forfeit your right of withdrawal and will not be eligible for a refund.

By signing up for our service, which is provided on a continuous basis (such as subscriptions to the app), you expressly request and consent to the immediate supply of such service.

If you are an EEA or Switzerland resident, you have the right to withdraw from the agreement for the purchase of digital content within 14 days from the date of agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and acknowledgment that you lose your right of withdrawal. Therefore, if you exercise your right of withdrawal, we will deduct from your refund an amount proportional to the service provided before you communicated your withdrawal.

Note for residents of certain US states:

If you reside in California or Connecticut and cancel the purchase before midnight of the third business day after the purchase date, we will return the payment you made.

Zenith Forge Inc.

A legal entity incorporated in Delaware, USA

Email: support@zenithforge.pro